1. Order cancellation window
You may cancel an unshipped order at no cost by writing to supportfabsareepvt@gmail.com (or calling +91 97691 68857) with your order number within 24 hours of placing the order — or before the order is dispatched, whichever is earlier. Once the parcel has been handed to the courier, cancellation is not possible; please refer to the Return Policy.
2. How to cancel
Send an email to supportfabsareepvt@gmail.com with subject line "CANCEL — <Order ID>" from the same email used to place the order. Alternatively, open the order in your account and click "Request Cancellation" — this drafts an email with the correct details automatically.
3. Cancellation by us
We reserve the right to cancel any order (including after order confirmation) in cases of: incorrect pricing, product unavailability, suspected fraudulent activity, or delivery to a non-serviceable pincode. In such cases you will be refunded in full within 5 business days.
4. Refund eligibility
Refunds are issued in the following cases: (a) order cancelled before dispatch, (b) item returned within the return window and accepted by our quality inspection, (c) item lost or damaged in transit, or (d) item cannot be delivered for reasons attributable to us.
5. Refund timeline & method
Approved refunds are processed to the original payment method within 7–10 business days. For Cash on Delivery orders, refunds are issued via NEFT/UPI bank transfer within 5 business days of receiving your account details.
6. Non-refundable items
The following are NOT eligible for refund: (a) made-to-order or bespoke pieces, (b) altered / customised items, (c) items marked "Final Sale", (d) gift cards, (e) items returned after the 7-day return window, (f) items returned in used, washed or damaged condition, or without original tags.
7. Partial refunds
In exceptional circumstances a partial refund may be offered — for example when an item is returned with minor signs of wear or missing minor components (dust bag, tag). Partial-refund amounts are at our sole discretion and communicated in writing before processing.
8. Shipping charges
Original shipping charges are non-refundable unless the return is due to our error (wrong / defective / damaged item). Reverse-shipping charges of ₹150 apply for change-of-mind returns from serviceable pincodes; free reverse pickup is offered for our-fault returns.
9. Failed / duplicate transactions
If your account has been debited but no order is created, the amount is auto-reversed by the payment gateway within 5–7 business days. For duplicate transactions on the same order, contact us with the transaction IDs and we will initiate the refund within 3 business days.
10. Contact & escalation
For all cancellation and refund queries: supportfabsareepvt@gmail.com · +91 97691 68857. If unresolved within 15 days, you may escalate to our Grievance Officer at the same email with subject line "GRIEVANCE — Refund/Cancellation".